Technical Support Specialist – Bicester
Is this job for you?
Build my CV Build your CV and see how well you match this role — and every other one.
Track your applications on mobile The free Whileresume app, on iPhone and Android.
The role
A Technical Support Specialist at GN Group in Bicester offers first-line technical assistance to end-users, focusing on hearing aids, accessories, and connectivity solutions. They handle enquiries via phone and email, providing guidance and troubleshooting support to ensure optimal device use. The role requires active listening, empathy, and professionalism especially when addressing customer concerns. Knowledge of connected devices, mobile apps, Bluetooth, and CRM systems like Salesforce is essential. The specialist collaborates with teams across customer service, sales, and product management to resolve issues and enhance the customer journey. Experience in the hearing care sector and structured troubleshooting skills are advantageous.
See the full job post
Responsibilities, requirements, skills and benefits — create your free account.
or
Already have an account?
Log inYou might also like these jobs
No closely matching jobs yet — here are the most recent ones.