Complaints & Communications Manager – Rockcliffe

Hemiko is recruiting for a Complaints and Communications Manager based in Rockcliffe, reporting to the Head of Customer Experience. The role involves managing complaints processes, ensuring compliance with policies, and analysing trends for continuous improvement. The successful candidate will handle customer communications standards, develop templates, and ensure clarity and professionalism across all interactions. They will support customer service operations, provide coaching, and coordinate with internal teams to address systemic issues. Skills required include excellent communication, organisational ability, and an analytical mindset, with experience in customer service or complaints handling. The position offers a variety of benefits including a pension scheme, private healthcare, and flexible working options.