Customer Service Representative – Milton Keynes

A customer service representative in Milton Keynes provides quality support by handling enquiries and resolving issues over phone, email, and web chat. They are responsible for maintaining high communication standards and supporting administrative tasks to ensure smooth service delivery. The role involves working towards performance targets such as customer satisfaction scores and transactions per hour, with a focus on achieving first-contact resolution. Candidates should demonstrate fluent communication skills, a charming manner, and a team-oriented attitude. Flexibility in shifts, including evenings and weekends, is required, with previous experience being advantageous. The role includes training and a hybrid working arrangement post-qualification, fostering a dynamic and engaging workplace.