Legal Services Contact Centre Agent – Cardiff

The role involves assisting clients across various legal disciplines such as personal injury, civil litigation, and legal helpline, using multiple communication channels. It requires contacting referred clients to gather claim information and support their immediate needs, without cold calling. The job includes handling inbound calls, updating claims, and addressing general enquiries, acting as the first point of contact for legal advice lines. Candidates should have a friendly telephone manner, be enthusiastic, self-motivated, and flexible, with an empathetic and patient approach. IT literacy is preferred, with full training provided; good spelling and grammar are essential for accurate record-keeping.