Customer Service Representative – Ontario

A Customer Service Representative supports inbound customer requests via phone, email, and chat, providing accurate and timely assistance related to lifestyle services, travel, entertainment, and loyalty programs. They document customer interactions and manage cases using designated systems while maintaining quality standards and meeting performance metrics. The role requires effective communication, problem-solving skills, and the ability to multitask in a fast-paced environment. Experience in high-volume service or call centres, or with hospitality, travel, or loyalty programmes, is preferred. Fluency in English is essential, with additional languages such as French, Spanish, Mandarin, Cantonese, or Portuguese being advantageous. The position is based in Ontario, Canada, with flexible working hours, a remote environment, and the ability to pass background checks.