Senior IT Service Manager

A Senior IT Service Manager is responsible for defining and designing support models for IT services within the digital landscape, implementing strategies that ensure stability and high performance across various platforms and services. The role requires cultivating effective stakeholder relationships, driving innovation, and managing service delivery across multiple suppliers. Candidates should have extensive experience with service management tools like ServiceNow and a strong understanding of ITIL frameworks, including experience in managing infrastructure technology services. They must possess proven skills in service lifecycle management and demonstrating leadership in a technical environment. The position demands excellent communication skills to liaise with senior business stakeholders and IT teams to ensure service excellence.