Customer Service Agent – Royal Leamington Spa

A Customer Service Agent is responsible for managing client enquiries via phone, email, or chat, ensuring prompt and courteous responses. They perform data entry consistently and assist clients with account management, troubleshooting, and providing product or service information. The role involves upselling suitable additional products or services to enhance customer satisfaction and support business growth. They analyse customer queries to provide compliant solutions, maintain comprehensive product and policy knowledge, and demonstrate excellent communication skills. Collaboration with team members helps to resolve complex concerns effectively within a dynamic environment. The role requires organisational skills, the ability to work under pressure, and a proactive approach to service delivery.