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ITS Service Desk Technical Support Specialist
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De functie
Serve as the first point of contact for IT issues on the Washington, DC campus, handling incidents and service requests in an ITIL framework.
Troubleshoot hardware, software, and basic networking for desktops, tablets, printers, and VoIP devices to restore services quickly.
Provide rapid break/fix and basic installation support for classroom and event technology, including projectors, touch panels, audio systems, and displays.
Support online meeting platforms (Zoom, Microsoft Teams) and maintain classroom/lab equipment inventory and configuration records.
Contribute to problem management by identifying trends, creating knowledge resources, and promoting user self-service.
Work on-site in DC with occasional evening/weekend events; remote assistance available for other campuses; initial training in Hillsdale, MI.
Troubleshoot hardware, software, and basic networking for desktops, tablets, printers, and VoIP devices to restore services quickly.
Provide rapid break/fix and basic installation support for classroom and event technology, including projectors, touch panels, audio systems, and displays.
Support online meeting platforms (Zoom, Microsoft Teams) and maintain classroom/lab equipment inventory and configuration records.
Contribute to problem management by identifying trends, creating knowledge resources, and promoting user self-service.
Work on-site in DC with occasional evening/weekend events; remote assistance available for other campuses; initial training in Hillsdale, MI.
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