Operations Manager in Field Support Services

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De functie

The Operations Manager in Glasgow will lead field support services, ensuring seamless installation operations and customer satisfaction. They will manage internal teams and external partners to achieve high-quality, right first time (RFT) installations. Responsibilities include performance management, resource allocation, and resolving installation issues. The role requires strong leadership, process improvement skills, and proficiency with Salesforce, ServiceNow, and MS Office. The manager will report on operational performance and drive service enhancements. Essential skills include team management, stakeholder engagement, and problem-solving in a dynamic environment.

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