Desktop Support Specialist – Chesterfield

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De functie

A Desktop Support Specialist is responsible for providing on-site and remote support to ensure seamless IT operations in Chesterfield. They assist with troubleshooting Windows operating systems, Microsoft 365 applications, and other business software, following ITIL processes for incident and change management. The role involves liaising with third-party vendors, managing IT peripherals, and using ticketing systems like ServiceNow to track issues. Candidates need strong technical knowledge, problem-solving skills, and excellent communication abilities. Experience working in a high-volume technical support environment is required, with a focus on customer service and stakeholder management. Knowledge of networking, SharePoint, and telephony platforms is desirable for this role.

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