Operations Manager

The role involves overseeing store execution, embedding routines for availability, waste, and shrink, and coaching teams to maintain high store standards. The manager will lead with empathy, transparency, and data-driven decision-making, fostering a culture of motivation and respect. Key responsibilities include improving retail metrics, managing large teams, and collaborating across departments to deliver a seamless customer experience. The position requires strong operational knowledge, experience in managing diverse retail teams, and a proven track record in reducing waste and managing shrink. The candidate must be organised, result-focused, and capable of using insights to enhance performance and compliance. Excellent leadership, communication, and change management skills are essential for success in this fast-paced retail environment.