Customer Service Advisor – Southampton

Customer Service Advisors handle customer inquiries via phone, email, and chat, supporting account and payment issues and escalating complex problems when necessary. They are responsible for delivering excellent customer service, demonstrating empathy, and supporting fraud detection efforts. Candidates should possess a positive attitude, experience in retail, hospitality, or corporate customer service, and a commitment to providing outstanding service. The role involves flexible day or evening shifts, with occasional weekend work, and the possibility of hybrid working, requiring applicants to live within commuting distance of Southampton. Employment, credit, and criminal checks are part of the selection process. Excellent communication skills, adaptability, and a customer-focused approach are essential in this fast-paced environment.