Senior IT Service Manager

A Senior IT Service Manager oversees the support model for digital services, ensures stability and optimal performance across platforms, and drives innovation within the digital landscape. The role involves building strong relationships with stakeholders and suppliers while implementing best practices based on frameworks such as ITIL. Candidates should possess extensive knowledge of digital products, service lifecycle management, and tools like ServiceNow. Experience in managing infrastructure technologies within a multi-supplier environment is essential. The position expects excellent communication skills and the ability to lead the development of effective support strategies. It offers opportunities within a hybrid work setting in one of several digital hubs across the UK.