Helpdesk Support Specialist

A helpdesk support specialist provides technical assistance to users by responding to calls, emails, and messages, recording details and resolving queries within established service levels. The role involves maintaining a professional telephone manner and ensuring customer satisfaction. The position requires DBS/BPSS and SC clearance, along with five years of UK residency for SC clearance. Candidates should have strong communication skills, problem-solving abilities, and technical knowledge related to support operations. The role is based on-site in Manchester, with training and ongoing development opportunities available in a dynamic, customer-focused setting. Applicants must be proactive and able to work effectively in a team environment.