Inside Sales Account Manager – Newcastle

The Inside Sales Account Manager supports the revenue team by managing customer accounts, ensuring excellent service throughout the customer lifecycle, and identifying opportunities for growth. They serve as the primary contact for clients, developing strong relationships through regular communication and proactive support. The role involves maintaining detailed records, managing renewals and subscriptions, and facilitating internal collaboration to optimise customer experience. Working with CRM systems, the manager handles inquiries, resolves issues promptly, and contributes to business development objectives. They require experience in B2B customer relationship management, administration, and technical familiarity with CRM and licensing processes. The position demands excellent communication skills, organisational abilities, and a customer-focused approach to support key commercial targets.