Customer Service Agent

A Customer Service Agent at Deliveroo in Manchester handles inbound calls and live chat interactions with restaurant and grocery partners, focusing on providing efficient and empathetic support. The role involves resolving complex partner issues, promoting improvements on the platform, and ensuring high customer satisfaction scores. Candidates should possess excellent communication skills in Italian and English, be autonomous in managing workloads, and have a problem-solving mindset. Familiarity with CRM and telephony systems, along with operational curiosity, enhances suitability. The position requires working in a hybrid pattern with rotational shifts, including weekends, in a fast-paced environment. The role offers an opportunity to develop operational expertise and make a tangible impact on marketplace success.