IT Operations Site Lead – Cardiff

The IT Operations Site Lead manages onsite technology support and acts as the primary point of contact at a Cardiff-based location. The role involves providing technical guidance, troubleshooting, and resolving complex issues for end-users, while working closely with global teams to ensure seamless IT service delivery. The candidate is expected to build strong relationships with business users and proactively identify technology needs. Key responsibilities include supporting local IT infrastructure, deployments, upgrades, and documentation management. The position requires a minimum of four years' experience in second-line support, with expertise in Microsoft Windows and enterprise desktop technologies. This supports a proactive, business-facing approach and involves collaborating with various IT teams to improve service quality and efficiency.