Customer Support Advisor – Norwich

The role as a Customer Support Advisor involves handling customer enquiries via various channels including phone, email, and social media. The incumbent will research and troubleshoot customer issues, providing information on accounts, products and services. Responsibilities include completing account maintenance, processing transactions and maintaining security protocols. Skills required include strong communication, active listening, patience, and the ability to work in a fast-paced environment. Candidates should have a high school diploma or GED, with customer service experience preferred and basic troubleshooting skills. The position demands flexibility and the ability to work some Saturday hours, with a focus on delivering a positive customer experience.