Customer Success Account Manager

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De functie

A Customer Success Account Manager in Milton Keynes will manage a portfolio of automotive clients, acting as a technical contact to maximise platform utilisation. They will support customer onboarding, engagement, retention, and renewal processes, ensuring high levels of customer satisfaction. The role involves analysing platform data, delivering training sessions, supporting platform upgrades, and working with internal teams to meet client requirements. Skills required include relationship management, technical understanding of SaaS platforms, data analysis, and stakeholder engagement. Knowledge of automotive fleet and leasing sectors is advantageous, along with experience in SaaS environments and platforms like Salesforce. The position requires a proactive, detail-oriented professional capable of translating customer needs into actionable solutions.

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