IT Support Specialist – Walsall

An IT Support Specialist provides first-line support by responding to helpdesk tickets, diagnosing hardware, software, and network issues, and supporting end-user device setup and configuration. The role involves managing incident logging, routine IT tasks, network troubleshooting, and maintaining accurate records of IT requests and asset inventories. The specialist assists with system maintenance, security compliance, user training, and documentation to ensure reliable IT services. They will coordinate with internal stakeholders to manage support requests effectively while supporting information security processes and system updates. The position requires problem-solving skills, technical knowledge of office applications and networking, and the ability to work under pressure in a dynamic environment. The role includes one day per week in Haydock, requiring driving capability.