Key Account Manager – South Normanton

The key account manager at Sentinel Fleet Management oversees client relationships, ensuring their needs are met while managing fleet operations and services. They serve as the main contact for client inquiries and issues, maintaining strong, lasting relationships with key clients. The role involves preparing performance reports, managing projects, and ensuring timely delivery, all whilst monitoring service quality and resolving delivery issues proactively. The manager also manages a team of maintenance controllers and coordinates with internal departments to ensure a unified client management approach. Additionally, they identify opportunities for upselling, support employee development, and contribute to continuous service improvement. Strong leadership, industry knowledge, and excellent communication skills are essential for success in this role.