Internal Account Manager – Oldbury

An Internal Account Manager in Oldbury will be responsible for managing a portfolio of existing customer accounts, conducting regular contact to build relationships and identify sales opportunities. They will perform proactive account management calls, review accounts quarterly, and re-engage dormant or declining accounts to recover business. Monitoring customer purchasing and market trends, they will identify upselling and cross-selling opportunities, while handling enquiries from initial contact to order completion. The role involves developing new business within existing sectors, preparing quotations, managing pricing requests, and overseeing customer projects. Collaboration with internal teams ensures efficient processing of orders and projects, and marketing initiatives are coordinated to enhance customer engagement. The candidate should have previous sales or account management experience, be confident on calls, and have excellent communication skills, with strong organisation and attention to detail.