ITIL Change Manager in the United Kingdom

An ITIL Change Manager is responsible for managing the change process across enterprise IT services, leading change advisory board meetings, and developing strategies to minimise disruption. The role involves coordinating change lifecycle activities, analysing impact and risk assessments, and communicating changes effectively to stakeholders. They will ensure compliance with standards and regulatory policies while supporting problem management activities such as root cause analysis and recurring issue tracking. Candidates must have substantial experience in IT service management, particularly within change and problem processes, and hold relevant certifications like ITIL. Skills in stakeholder engagement, technical coordination, and ITSM platforms are essential, with additional benefit from infrastructure and network knowledge. The position encourages continuous improvement through monitoring metrics and promoting best practices in an international setting.