Complaints and Communications Manager

A Complaints and Communications Manager oversees complaint handling and customer messaging within a business, focusing on compliance and high-quality communication. The role involves managing escalated complaints, supporting customer service teams with initial inquiries, and analysing complaint data to improve processes. The manager is responsible for branding the company's tone of voice and maintaining customer-facing templates. They coach teams on effective communication and service standards, ensuring consistent messaging. Candidates should have proven experience in customer service, strong communication skills, and organisational ability. A driving licence is essential due to the office location, with responsibilities involving complaint resolution and team support.