Customer Service Representative – Stockton-on-Tees
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The role
A Customer Service Representative in Stockton-on-Tees manages client requests, oversees order processes, and collaborates across teams to deliver efficient logistics solutions. They resolve issues, implement new transport lanes, and analyse operational data, ensuring customer satisfaction. Successful candidates are organised, proactive, and adaptable, with excellent communication skills and resilience under pressure. They should be able to handle multiple priorities confidently and demonstrate a customer-centric approach. Ongoing professional development and collaborative working are key aspects of the role. The position involves supporting logistics operations in a dynamic, fast-paced environment with a focus on continuous improvement.
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