Customer Service Representative – Aftermarket

A customer service representative is responsible for managing military aftermarket spares orders from quotation requests to invoicing, ensuring customer satisfaction and timely delivery. The role involves reviewing and processing customer requests, verifying purchase orders, and maintaining communication through various channels. Proficiency with ERP systems and Microsoft Office is required, along with strong organisational and communication skills. The representative collaborates across departments like supply chain, finance, and sales to facilitate order execution and continuous improvement. Attention to detail and a proactive approach are vital, with previous experience in aerospace, manufacturing, or MRO environments considered advantageous. The position is based on-site in Wolverhampton and involves supporting efficient customer service operations.