Customer Service Advisor – Southampton

Customer Service Advisors are responsible for handling customer account and payment inquiries via phone, email, and chat, providing prompt assistance and support to resolve issues swiftly. They take ownership of customer interactions, escalate complex cases when necessary, and work collaboratively with team members to ensure efficient call handling. Empathy and active listening are essential to understand customer needs and manage sensitive situations effectively. The role involves investigating potential fraudulent activities and maintaining high service standards under pressure. Candidates should have experience in retail, hospitality, or corporate customer service, combined with a positive attitude and adaptability for a fast-paced environment. Working hours include day or evening shifts, with occasional weekends, and some remote working options, subject to residence proximity and background checks.