Desktop Support Engineer
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The role
Serve as the primary deskside contact at the client site, delivering end-to-end onsite technical support.
Lead and manage onsite support queues, ensuring SLA adherence and high service quality.
Own the asset lifecycle from deployment to retirement, including audit considerations.
Proactively monitor ticket queues, prioritize tasks, and drive timely resolution; handle escalations beyond frontline technicians.
Troubleshoot complex technical issues and collaborate with cross-functional teams and vendors to resolve problems efficiently.
Communicate with stakeholders, share service updates, identify trends, and drive continuous improvements and compliance with security standards.
Lead and manage onsite support queues, ensuring SLA adherence and high service quality.
Own the asset lifecycle from deployment to retirement, including audit considerations.
Proactively monitor ticket queues, prioritize tasks, and drive timely resolution; handle escalations beyond frontline technicians.
Troubleshoot complex technical issues and collaborate with cross-functional teams and vendors to resolve problems efficiently.
Communicate with stakeholders, share service updates, identify trends, and drive continuous improvements and compliance with security standards.
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