Staff Machine Learning Engineer - Community Support Engineering
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The role
Envision, champion, and drive the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems.
Collaborate with product, design, and engineering teams to design and deploy efficient AI solutions for customer support products.
Stay current with the latest AI/ML technologies and share knowledge across the team.
Own the design and development of AI and ML services with a focus on scalable, production-ready systems.
Work on LLM-driven chatbot and agentic AI initiatives, including fine-tuning, RAG, evaluation, and guardrails.
Operate in a cross-functional environment and communicate complex concepts clearly to stakeholders.
Collaborate with product, design, and engineering teams to design and deploy efficient AI solutions for customer support products.
Stay current with the latest AI/ML technologies and share knowledge across the team.
Own the design and development of AI and ML services with a focus on scalable, production-ready systems.
Work on LLM-driven chatbot and agentic AI initiatives, including fine-tuning, RAG, evaluation, and guardrails.
Operate in a cross-functional environment and communicate complex concepts clearly to stakeholders.
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