Customer Care Representative - US
Is this job for you?
Build my CV Build your CV and see how well you match this role — and every other one.
The role
Own the end-to-end order-to-cash process for your B2B customer portfolio, ensuring accuracy, efficiency, and premium service from order placement to delivery and invoicing.
Serve as the primary contact for inquiries related to orders, products, logistics, pricing policies, and terms & conditions.
Proactively anticipate issues and communicate clearly to prevent disruptions and exceed expectations.
Resolve customer complaints end-to-end, coordinating with Sales, Logistics, Finance, and Supply Chain to implement effective solutions.
Provide professional phone and email support, maintain accurate records in ERP/CRM systems, and identify recurring issues for process improvements.
Collaborate across departments to support continuous improvement projects and contribute to the growth of a high-performing customer care function in a fast-paced, international environment.
Serve as the primary contact for inquiries related to orders, products, logistics, pricing policies, and terms & conditions.
Proactively anticipate issues and communicate clearly to prevent disruptions and exceed expectations.
Resolve customer complaints end-to-end, coordinating with Sales, Logistics, Finance, and Supply Chain to implement effective solutions.
Provide professional phone and email support, maintain accurate records in ERP/CRM systems, and identify recurring issues for process improvements.
Collaborate across departments to support continuous improvement projects and contribute to the growth of a high-performing customer care function in a fast-paced, international environment.
See the full job post
Responsibilities, requirements, skills and benefits — create your free account.
Already have an account? Log in
Similar openings
Other roles that could suit you.