2nd Line Support Technician – Livingston

A 2nd Line Support Technician supports clients with complex IT issues, mentoring first-line staff and contributing to project work. They resolve tickets involving Windows, Microsoft 365, networking, and endpoint management, necessitating strong troubleshooting skills and system administration knowledge. The role requires experience in an MSP environment, active directory, PowerShell, and Microsoft 365 administration. Technical proficiency in networking, backup solutions, and virtualisation is essential, along with good communication skills for client interactions. The position is fully onsite, based in Livingston, with responsibilities including environment documentation and SLA adherence. Candidates should hold relevant certifications and reside within 30 miles of the area to apply.