Junior IT Support Specialist – Wallingford

The role involves providing first and second line support across desktop, server, network, and cloud services, adhering to ISO 27001 standards. The candidate will assist in troubleshooting hardware and software issues and managing support tickets, ensuring timely resolution. They will collaborate with team members and contribute to creating support documentation and playbooks. Strong communication skills, problem-solving ability, and an interest in technology are essential for success in this busy environment. Familiarity with Active Directory, networking, and ISO standards are beneficial, with a focus on ongoing learning and professional development.