IT Support Specialist

An IT support specialist provides first and second line support for hardware, software, and user access issues within a diverse technology environment. They log, prioritise, and resolve service requests and incidents, while configuring and deploying laptops, devices, and user accounts. The role involves supporting Microsoft environments, endpoint management, and routine system maintenance, alongside assisting with device rollouts, migrations, and upgrades. Support seeks to escalate complex issues and contribute to IT documentation and knowledge sharing processes. The ideal candidate possesses strong troubleshooting skills, basic networking knowledge, and experience with Microsoft cloud services. This position offers a supportive environment for developing technical expertise and progressing within the IT field.