Telephone Support Agent

Support agents at AJ Bell are responsible for handling inbound calls, answering customer queries via email and messaging systems, and ensuring compliance with service standards. They demonstrate strong communication, patience, and empathy skills to assist customers effectively. The role requires basic educational qualifications such as GCSEs, alongside technical skills in Microsoft Office and customer service. Training and ongoing support are provided to develop knowledge and confidence in financial products and services. The position involves working a 40-hour week on a rota basis, including weekends, with opportunities for career progression and professional development. Friendly team environment and flexible working arrangements support a positive workplace experience.