Customer Service Advisor – Southampton

Customer service advisors handle customer interactions via phone, email, and chat, providing support for account and payment queries. They take ownership of customer issues, working to resolve problems swiftly and escalating when necessary. Team collaboration ensures rapid response times and efficient call handling, while expressing empathy towards customers needing extra assistance. The role involves detecting potential fraudulent activity and maintaining high service standards in a fast-paced environment. Candidates should have a positive attitude, experience in retail, hospitality, or corporate customer service, and a commitment to excellent service delivery. Shifts include day or evening hours with occasional weekends, with remote work permitted for those living near Southampton; employment, credit, and criminal record checks are required.