IT Support Officer

An IT Support Officer is responsible for providing first and second-line technical assistance to staff, troubleshooting hardware and software issues, and ensuring IT services operate efficiently. They assist with IT projects, manage assets, and maintain documentation, contributing to the technical infrastructure of the organisation. Strong problem-solving skills, effective communication, and experience with common operating systems and software are essential. The role involves working in an office setting with a focus on delivering excellent customer service and mentoring junior colleagues. Technical proficiency with hardware, software, and networking, along with organisational skills, is required. The position is temporary with the possibility of extension until November 2026.