Help Desk Support Specialist – Toronto

A Help Desk Support Specialist provides technical assistance and expertise on applications, operating systems, and devices, supporting both internal teams and external clients. The role involves managing query systems, maintaining technical documentation, and troubleshooting complex issues related to digital systems or websites. Candidates are expected to communicate effectively in English and French, possess strong organisational skills, and manage multiple priorities efficiently. Experience with IVR software, customer service, and support within the public sector are highly valued. The position demands great patience, problem-solving abilities, and clear communication to ensure user satisfaction. Technical skills include familiarity with digital support tools, query tracking systems, and basic system upgrade planning.