Customer Service Advisor – Leicester

The role involves managing customer interactions through calls, emails, WhatsApp messages, and live chats to resolve credit and account issues. The candidate will need to assess individual financial situations and provide practical, fair solutions in a fast-paced, FCA-regulated environment. Responsibilities include investigating discrepancies, making informed decisions, and following procedures to ensure fair outcomes and high standards of service. The position offers the chance to develop diverse skills, including account investigation and collections, supported by comprehensive training and coaching. Candidates should demonstrate honesty, analytical thinking, resilience, and empathy to succeed in supporting customers effectively. The role requires full commitment during training and peak periods, with shift patterns varying to cover different days and times.