Customer Service Advisor – Leicester
Is this job for you?
Build my CV Build your CV and see how well you match this role — and every other one.
Track your applications on mobile The free Whileresume app, on iPhone and Android.
The role
The role involves managing customer interactions through calls, emails, WhatsApp messages, and live chats to resolve credit and account issues. The candidate will need to assess individual financial situations and provide practical, fair solutions in a fast-paced, FCA-regulated environment. Responsibilities include investigating discrepancies, making informed decisions, and following procedures to ensure fair outcomes and high standards of service. The position offers the chance to develop diverse skills, including account investigation and collections, supported by comprehensive training and coaching. Candidates should demonstrate honesty, analytical thinking, resilience, and empathy to succeed in supporting customers effectively. The role requires full commitment during training and peak periods, with shift patterns varying to cover different days and times.
See the full job post
Responsibilities, requirements, skills and benefits — create your free account.
or
Already have an account?
Log inYou might also like these jobs
No closely matching jobs yet — here are the most recent ones.