Customer Service Representative – Liverpool

A customer service representative is responsible for responding to customer inquiries via phone, email or chat, ensuring high service standards. They accurately record customer data, maintain confidentiality, and provide product information, troubleshooting assistance, and upselling opportunities. The role involves engaging with customers to understand their needs and offering tailored solutions while documenting interactions for future reference. Candidates should possess strong communication skills, data entry accuracy, and the ability to assess customer needs analytically. Multilingual abilities, especially in Spanish and English, are highly desirable for this role. The position offers opportunities for career progression, training, and travel for top performers.