Call Centre Agent / Receptionist

The role involves answering inbound calls, handling patient inquiries, and providing excellent customer service in a dental setting. The position requires strong communication skills, attention to detail, and proficiency in managing records accurately. Candidates should have experience in customer service; call centre experience is advantageous but not essential as training is provided. Responsibilities include resolving patient issues, processing requests, and maintaining high standards of service and data integrity. The environment demands a professional telephone manner, problem-solving skills, and the ability to work efficiently in a fast-paced setting.