Help Desk Coordinator – Edinburgh

A Help Desk Coordinator supports IT users by managing support requests, troubleshooting issues, and escalating problems when necessary. The role involves handling tickets, assisting with software and hardware issues, and maintaining clear communication with users in non-technical language. Responsibilities include account management, supporting remote working, and documenting procedures to ensure efficient service delivery. The position requires familiarity with laptops, mobile devices, and workplace technologies, ideally suited for candidates with 1-2 years of experience. Based in Edinburgh, the role involves working five days a week with occasional travel between offices. Technical skills include Windows 11, Microsoft 365, and mobile device management, providing a foundation for a career in IT support.