IT Support Specialist – Wallingford

The role involves supporting desktop, server, network, active directory, and cloud services within an organisation following ISO 27001 standards. The successful candidate will manage and resolve support tickets, escalate issues to senior engineers, and assist in building and troubleshooting technical systems. They will communicate effectively via helpdesk, email, telephone, and face-to-face, maintaining high-quality documentation and procedures. The position requires troubleshooting hardware and software issues, routine network maintenance, and contributing to project work. Candidates should possess basic network knowledge, some IT qualifications, and be eager to learn emerging technologies. Strong communication, problem-solving, and organisational skills are essential for success in this fast-paced role.