IT Support Specialist – Newcastle

The IT Support Specialist is responsible for providing technical support across various IT systems, responding to support tickets, troubleshooting hardware, software, and network issues, and maintaining accurate records. They deliver friendly, clear communication to customers and work closely with team leaders to prioritise and resolve issues efficiently. The role involves supporting the wider team during busy periods and ensuring proper documentation and system updates. Candidates should have strong problem-solving skills, customer service abilities, and technical knowledge of desktops, laptops, networks, and peripherals. The position is based on-site, requiring in-person attendance and supporting operational efficiency. Technical skills in troubleshooting, remote support, and asset management are essential.