Group IT Manager

Individual Restaurants seeks an IT manager responsible for overseeing the support and delivery of IT services across multiple sites in Manchester. The role involves managing the IT service desk, incident resolution, system upgrades, and automation initiatives in a hospitality environment. Candidates should possess experience with Microsoft 365, Azure, EPOS, WiFi, and payment systems, along with vendor management skills. The position requires working closely with a fractional CTO to translate strategic plans into operational realities. The role also entails managing cyber controls and ensuring compliance with GDPR, PCI DSS, and Cyber Essentials standards. It offers opportunities to influence technology use in a dynamic hospitality group while maintaining operational stability and customer service excellence.