IT Support Specialist – Wellingborough

An IT Support Specialist at level 2 provides technical support via phone, remote access, and onsite visits, troubleshooting complex hardware, software, network, and cloud issues within service level agreements. They collaborate with internal teams, vendors, and third parties to ensure seamless service delivery, while configuring and maintaining end-user devices in diverse environments. Maintaining accurate documentation, supporting IT projects, and adhering to ISO standards are key responsibilities. The role demands strong knowledge of Microsoft 365, Windows Server, networking fundamentals, and cybersecurity practices. Candidates should have at least two years of hands-on experience, excellent communication skills, and a proactive approach to problem-solving. A full UK driving licence and a personal vehicle are required to support mobility across various sites.