Technical Services Manager – Norwich

The Technical Services Manager is responsible for maintaining technical standards, managing escalations, and ensuring compliance within the engineering function across all regions. They oversee technical procedures, standards, and safety protocols, developing and reviewing them regularly. The role involves acting as a point of escalation for technical faults, liaising with manufacturers, and developing training frameworks for engineers. They monitor key performance indicators such as audit pass rates, warranty rejection rates, and repeat faults to drive ongoing improvements. The position requires a strong technical background, leadership and ability to influence standards organisation-wide. Collaboration with regional leads and manufacturers is essential for effective technical performance and problem resolution.