IT Support Specialist – Wellingborough

An IT Support Specialist (Level 2) provides second-line technical support to clients, troubleshooting hardware, software, network, and cloud issues through various channels including remote, phone, and on-site visits. The role requires configuring and maintaining end-user devices, documenting support activities, and collaborating with team members to resolve complex issues efficiently. Candidates should possess significant experience in Microsoft 365, Windows Server, networking fundamentals, and cybersecurity best practices. They must demonstrate strong communication skills, a proactive problem-solving approach, and the ability to work independently or within a team environment. The position involves supporting IT projects such as upgrades and migrations, adhering to ISO standards, and staying updated with technological advancements. A full UK driving licence and access to a personal vehicle are also required.