Guest Service Manager – Nottingham

A Guest Service Manager in Nottingham will lead, coach, and motivate a multiskilled team across guest-facing departments, including Front Office, Food & Beverage, and Meetings & Events. The role involves driving service excellence in guest interactions, managing guest feedback, and resolving issues promptly. The manager ensures compliance with safety and operational standards while monitoring KPIs to optimise sales and control costs. Collaboration with other hotel departments is essential to ensure smooth operations and a seamless guest experience. This position requires leadership skills, guest service knowledge, and a desire for professional growth across hotel functions. Full training will be provided to develop confidence and operational expertise.