Customer Service Representative – Glasgow

A customer service representative at Tesco Bank in Glasgow manages customer queries, processes policy updates, and promotes digital channels while ensuring high-quality service delivery. The role involves handling inbound and outbound calls, resolving complaints, and maintaining accurate records of customer interactions. Candidates should have strong communication skills and technical capability, with experience in contact centres or related fields preferred. Empathy, resilience, and adaptability are essential traits to succeed in this busy environment. The position offers full-time hours, professional development, and opportunities for flexible working arrangements. Overall, the role aims to deliver exceptional customer experiences and support customers’ insurance needs efficiently.